Ambassador FAQ

How do I earn commission?

You earn 10% commission on net sales (gross sales minus discounts and returns) generated through your unique ambassador links. All tracking is link-based. We do not offer commissionable discount codes.

You can link to your storefront or directly to any product or landing page — whichever performs best for your audience.

Is there a discount code tied to my commission?

No. This program does not use commissionable discount codes. All commission is tracked exclusively through your ambassador links.

You may share a generic brand code (such as Insider10) if you’d like, but commission will only be attributed through your link.

What is the cookie window?

Our cookie window is 7 days. If someone clicks your link and completes their purchase within 7 days, you will receive commission on that order (as long as it is not returned).

Will I earn commission if a customer uses another discount?

Yes. As long as the customer checked out through your ambassador link within the 7-day cookie window, you will receive commission on the net sale — even if they use a different promotional code at checkout.

What if a customer clicks multiple ambassador links?

Commission is attributed based on the most recent ambassador link clicked within the cookie window.

When are commissions paid?

Commissions are paid after a 40-day pending period to account for returns. Once approved, commissions can be redeemed through:

• Bank transfer
• Venmo
• Tremendous (select gift card options)

You will receive updates via your Creator Hub and email notifications.

Do I earn commission on returned or canceled orders?

No. Commission is only paid on approved net sales after the 40-day return window has passed.

How do I track my sales and commissions?

Log into your Creator Hub to view:

• Net sales generated
• Pending vs. approved commissions
• Link performance
• Campaign announcements
• Challenges and updates

You can monitor performance in real time.

Is there product credit included in this program?

There is no recurring product credit associated with this ambassador program.

Select creators may receive an opening gift upon acceptance into the program. After that, additional product opportunities may be offered through:

• Monthly challenges
• Campaign activations
• Special launches

Product rewards are performance-based rather than automatic.

Are there commission tiers?

No. There is one flat commission rate of 10% on net sales at this time.

Occasionally, we may run limited-time campaigns with increased commission on specific products or launches. These will be announced separately.

What are the requirements to stay active in the program?

To maintain active status, you must within 60 days:

• Drive commissionable net sales, OR
• Share ambassador links at least 5 times

Inactive accounts may be removed from the program.

Are there monthly posting requirements?

There are no mandatory monthly posting quotas. However, consistent link sharing is required to remain active, and participation in campaigns and challenges is strongly encouraged to maximize earnings.

How do monthly challenges work?

Each month, we may host performance-based challenges where top creators can earn:

• Bonus commission
• Product credit
• Exclusive rewards

Winners are selected based on performance criteria outlined in each challenge announcement.

Who do I contact with questions?

Please email [email protected] with any questions!