What is the Melinda Lifetime Guarantee?
We want you to be 100% satisfied forever with all of your Melinda Maria purchases, as Melinda believes in the lifetime warranty quality of each piece. If, for whatever reason, your Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact [email protected] for more information.
What are your products made of? What plating do you use?
Our jewelry is nickel-free and hypoallergenic unless specified on a product page. Generally, our gold products are 18K gold plated over brass. Our silver products are silver plated over brass as well.
What is the engraving policy?
What are my shipping options?
Please visit our Shipping & Returns page for details.
How do I request a refund or return?
Please visit our Returns Center!
How do I contact customer service?
Email: [email protected]
Hours: M-F 9am-6pm PST
Can I cancel my order?
We are unable to allow for any cancellations once your order is placed. Once you receive your order, you can visit our returns portal to make a return.
What do I do if my tracking update says "delivered" but I did not receive my package?
Melinda Maria shipments do not require a signature upon delivery, except on orders over $1,000.00. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
Do you wholesale?
How do I clean my jewelry?
We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals as these will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Melinda Maria Jewelry. You can use a microfiber cloth to gently clean your items.
Can I swim / workout in my jewelry?
To maintain the gorgeous unprecedented thick layer of real 18 karat gold or sterling silver we recommend removing all pieces before swimming or exercising; with that being said, swimming or exercising here and there with your jewelry on will not damage it. We also have an amazing lifetime guarantee on ALL jewelry; that’s how confident we are in our superior quality of Melinda Maria pieces.
What if I am missing items from my order?
Email us at [email protected] with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
What if I entered the incorrect shipping address?
Contact our customer service team via [email protected] with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
Can I make changes or adjustments to my order?
Unfortunately we are not able to make any changes to the product in an order after it is placed. However, Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday.To obtain a price adjustment, please send an email to [email protected] within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
Gift With Purchase (GWP):
GWP is only valid during the timeframe for each GWP event, we cannot give GWP for orders placed prior to the event.
My order says delivered but I didn’t receive it. What do I do?
Sometimes UPS marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at [email protected].
How can I track the status of my order?
After you place your order you will receive an automated confirmation email with tracking information. As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.
What is your refund policy?
Here at Melinda Maria we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 30 days of your purchase.
What items are not eligible for a return?
Sale items, custom items, and personalized and engraved items are not eligible for returns or exchanges.
Can sale items be returned?
Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.
How do I process my return?
We’ve partnered with Happy Returns, allowing you to return in-person at one of 2,600 locations across the country.
To start your returns process please click the button below:
- Enter your order number and billing zip code.
- You will be presented with your order history. Just select the product you wish to return.
- Select a reason for the return and we will give you options for a direct exchange or full refund.
- Repeat steps 2 and 3 for each item you wish to return.
- Review and verify your selections and submit your return.
- After digitally submitting your return, you will be presented with 2 options on how to return your item(s).
Return your item(s) in-person at a Happy Returns Location. Bring the item(s) you wish to return. That’s it! No box or receipt required. You will receive an immediate refund. Does it get any easier than that?!
Find a Happy Returns Location near you.
Find a Return Center
Return your item(s) by Mail
Print out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them.
Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.
Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to [email protected] within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase.
GIFT WITH PURCHASE
If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift.
I would like to partner with Melinda. How do I get in touch?
Please email email@example.com. We would love to hear from you!