SHIPPING:
You can find all info related to Shipping here.

After your order is shipped, you will receive an automated confirmation email with tracking information. You can also visit this page for tracking details.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped. 

If you need to make a cancellation or adjustment and your order has not yet been fulfilled, please contact us at [email protected]. Once your item is in transit, we are unable to make any changes and you can visit our returns portal to make a return once you receive your order. Please note that, with the exception of full order cancellations, we are unable to edit orders placed through Facebook or Instagram. Partial adjustments can only be made to unfulfilled orders placed directly through our website.

Melinda Maria shipments do not require a signature upon delivery, except on orders over $1,000.00. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. Occasionally, a carrier will mark a package as delivered before it makes it to your doorstep, so please allow an additional one to two business days for delivery. If you receive a “delivered” message from our carrier but do not receive your package within the next 2 business days, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.

Email us at [email protected] with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible. 

Contact our customer service team via [email protected] with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information. 

Overnight shipping could be delayed on the days we have holidays or are out of the office. Those days are:

2024 Holidays
New Year's Day Mon, Jan 1
Martin Luther King, Jr. Day Mon, Jan 15
Memorial Day Mon, May 27
Juneteenth Wed, Jun 19
Employee Offsite Fri June 21
Independence Day Thu, Jul 4
Labor Day Mon, Sep 2
Thanksgiving Thu, Nov 28
Christmas Day Wed, Dec 25

GWP is only valid during the timeframe for each GWP event, we cannot give GWP for orders placed prior to the event.

Unfortunately we are not able to make any changes to the product in an order after it is placed. However, Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday.To obtain a price adjustment, please send an email to [email protected] within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase. 

To take advantage of your rewards points, make sure you are logged into your MM account! You can then go to our "Rewards" tab to redeem anywhere from 100-500 points for a unique discount code. Copy that code, paste it at checkout, and enjoy your discount!

Please visit our Returns Center!

Here at Melinda Maria we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 30 days of your purchase.

Please note that sale items, Mystery items, and personalized and engraved items are not eligible for returns or exchanges.

Sale items, Mystery items, and personalized and engraved items are not eligible for returns or exchanges.

Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.

We’ve partnered with Happy Returns, allowing you to return in-person at one of 2,600 locations across the country.

To start your returns process please click the button below:

Start Your Returns or Exchange

1. Enter your order number and billing zip code.
2. You will be presented with your order history. Just select the product you wish to return.
3. Select a reason for the return and we will give you options for a direct exchange or full refund.
4. Repeat steps 2 and 3 for each item you wish to return.
5. Review and verify your selections and submit your return.
6. After digitally submitting your return, you will be presented with 2 options on how to return your item(s).

Melinda Maria is happy to honor a price adjustment on items that are full price and currently in-stock within 72 hours of the retail purchase. Price adjustments are not honored during holiday promotions such as Black Friday or Cyber Monday. We do not honor price adjustments on final sale items or items that were purchased with another promotional discount. To obtain a price adjustment, please send an email to [email protected] within 3 days of your order date. If your order is eligible we will refund the difference to the payment form used during this purchase. 

If you are returning an order that includes a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift..

We want you to be 100% satisfied forever with all of your Melinda Maria purchases, as Melinda believes in the lifetime warranty quality of each piece. If, for whatever reason, your Melinda Maria piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair it at no cost or give you a product of equal value if we no longer carry that product. Please contact [email protected] for more information.

Our jewelry is nickel-free and hypoallergenic unless specified on a product page. Generally, our gold products are 18K gold plated over brass. Our silver products are silver plated over brass as well. Our earring posts are made with a sterling silver base. Our stones are simulated diamonds, made from the highest grade, conflict-free cubic zirconia.

We are unable to process engraving requests containing inappropriate language.  We will do our best to contact you for alternative language but reserve the right to cancel orders with inappropriate engraving.

We encourage our customers to avoid excessive contact with water, lotions, perfumes & chemicals as these will deteriorate the quality of the plating and semi-precious stones. This usually helps with preserving the life of your Melinda Maria Jewelry. You can follow our in-depth cleaning guide here.

Email: [email protected]

Phone: 323.524.9007

Live Chat
Hours: M-F 9am-5pm PST

Yes, we love Wholesale accounts! You can find our application for both domestic or international accounts here. For any questions, please contact us at [email protected].